Roughly one week later the thermostat acted up again which I sent video to them.
We I went to pick it up the stove wouldn't light and the tech said get a long lighter to light it which was not a answer that was ok on me. About two weeks later they charged me diag for what they said was NPF. In December I took my new Rv into them for repairs that included a issue with a thermostat that would not turn off and a stove that would not light. and Definitely do not feel safe with this travel trailer.Open roads has our proof of repair in ****, our list of requests for repairs. including.Replacement of hot water heater Repair of leaks under sinks and ********** plate Repair of outlet Repair of broken screen Repair tires not holding air We are 90days out from dropping off our travel trailer to open roads in Jasper.After several in persons visits, countless phone calls.Our Replacement of the hot water heater has been denied, repair of tires denied and still other issues not addressed.We are paying for a dead horse.We want them to buy back the trailer at what is on our loan.Tired of the non communication, lack of responsibility in owning up to warrenty repair work. Upon returning from the roadtrip we returned the trailer for a long list of warranty work. again hot water heater malfunctioned and we had to have it repaired in ****.again in ****** it malfunctioned, and were unable to use hot water. We purchased a ************************************* Feb 2023.At time of purchase we were told they would prep it and have the trailer " ready to roll" for our road trip planned in late never prepared the trailer, we forced them to come to our home and fix a hot water heater that wasnt working We left for road trip. Is there some sort of lemon law in ******* that I can return the unit? Open Roads RV went all out in customer service while they were trying to sell us, not so much now "tough luck". I did finance the unit and the first payment is due July 16. So now two weekends have passed that we have not been able to use the camper and now we don't when we will be able to use (most campgrounds require reservations). On Jreceived a call from the **, where she admitted that the part had not been even bee ordered until July 5 and that they did not have date in which I would receive the part. I got tired of waiting and called back, I was able to speak to the ** this time and she relayed that the part was on its way and that I would receive on the 6th or 7th of July. on Monday JI called Open Roads to complain that we hadn't received the missing piece, after talking to Service Manager, he replied he couldn't get an ETA from the manufacturer, I asked to speak to the General Manager, was placed on hold for 25 minutes, at which point I hung up and called back and asked to speak to the General Manager (******) again was put on hold again for another 15 minutes, hung and re-dialed and asked that the ** call me back ASAP, at 2:47 p.m. Both the salesperson ( ******* and the service person assured us that we would receive the part within 3 to 4 days. When we arrived we were told there was a significant part missing from the unit, but it had been ordered and we should have in 3 to 4 days, my wife and I both had reservations about taking possession of the unit and wanted to cancel the deal. Had a pick up date scheduled the following Friday June 23, 2023. On Jmy wife and I purchased a camper/travel trailer (2022 ** Sportsman Classic 180RBT) from Open Roads Complete RV in ******, **, we were told we couldn't pick up that day because the service department would do a complete check of the unit (charge battery, fill propane tank, clean, etc).
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